Refund policy

REFUND POLICY

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at care.4petz@outlook.com with your order number and a photo of the item. We will review your request and provide the appropriate solution, which may include a replacement or a full refund. Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, treats, or plants)
  • Custom or personalized products
  • Personal care goods (such as grooming or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Exchanges

The fastest way to ensure you get what you want is to contact us at care.4petz@outlook.com and let us know the issue. We'll do our best to find the right solution for you.

European Union — 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've reviewed your request and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at care.4petz@outlook.com.