Shipping policy

Thank you for visiting and shopping at 4PETZ.

SHIPPING LOCATIONS

We currently ship to the United States and Canada only.

SHIPPING COSTS

We are pleased to offer FREE SHIPPING on all orders to the United States and Canada.

PROCESSING TIME

Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

DELIVERY TIME

Delivery times vary depending on your location:

• United States: 7-15 business days
• Canada: 10-20 business days

Please note that delivery times are estimates and not guaranteed.

TRACKING

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

LOST OR DAMAGED PACKAGES

If your package is lost or damaged during shipping, please contact us at care.4petz@outlook.com and we will work with you to resolve the issue.

INTERNATIONAL CUSTOMS

For Canadian orders, customers are responsible for any customs duties or taxes that may apply.

CONTACT US

If you have any questions about our shipping policy, please contact us at: Email: care.4petz@outlook.com

Last updated: April 15, 2026